CONTACT US

At SadStonie, we truly value your support and are committed to providing timely, accurate, and professional customer assistance.

Whether you have questions about your order, need help with a product, or simply want to get in touch, our support team is always here to assist you.

Information Required for Faster Support

To help us resolve your inquiry as quickly as possible, please include the following details in your message:

Order ID
Shipping Address
Name as shown on your receipt / order confirmation
Any relevant details such as screenshots, product information, or a brief summary of the issue

Providing complete information allows our team to respond faster and more accurately.

Response Time

⏱️ Estimated response time: within 48 business hours

Our team aims to respond as quickly as possible during regular business days.

Please note that response times may be slightly longer during weekends, holidays, or periods of high inquiry volume.

How to Reach Us

📧 Email (Preferred)

For the most efficient and detailed support, please contact us via email at:

📧 sadstoniebrand@gmail.com

Email is our preferred communication method, as it allows us to provide clear, accurate, and well-documented assistance for all order-related concerns.

Helpful Resources

Before contacting us, you may also find immediate answers on the following pages:

👉 FAQs – quick answers to common questions
👉 Shipping Policy – delivery timelines and tracking information
👉 Return & Refund Policy – returns, exchanges, and refund eligibility

These resources may help resolve your question more quickly.